Customer Service Apprentice

Demonstrate excellent customer service focus when dealing with clients The accurate and timely logging of client issues either by telephone or email Recognising the importance of SLAs and when specific case require escalation Working as part of a team, understanding the pressures of what is important Supporting an existing team to ensure customers are kept happy at all times

Training Outcome:
Potential position upon completion of the apprenticeship

Employer Description:

 
From daily IT support, to online security and disaster recovery, we use the latest safe, dependable and high-performing technologies to protect your business from online threats and data loss, and to keep it running smoothly, helping it grow. 
 
We’ve been providing IT support to Gloucestershire and UK businesses for over 20 years, and pride ourselves on our first-class consultancy services and solutions, ensuring you are not only protected, but can get back up and running as quickly as possible when needed.

Working Hours :
Monday to Friday 9am to 5pm, 1 hour unpaid lunch.

Skills:
Communication skills,Attention to detail,Organisation skills,Administrative skills,Initiative