Cyber Security Technologist Apprentice

Under supervision and in line with agreed procedures, the apprentice will:

· Support the raising, responding to, and resolution of cyber security and IT service tickets through the Service Management system.

· Assist in the monitoring and investigation of security alerts and incidents, including phishing emails, malware, unauthorised access attempts, and account issues.

· Provide first-line support to users on cyber security best practice, including password management, secure system usage, and data protection.

· Support identity and access management tasks such as account setup, password resets, and access reviews in line with security policies.

· Assist with the secure configuration and deployment of laptops, desktops, and mobile devices, including operating systems, security software, and updates.

· Help maintain and monitor endpoint protection, antivirus, and other security tools, escalating issues where necessary.

· Support basic vulnerability checks, testing, and risk assessments on systems, applications, and hardware.

· Work with team members to troubleshoot security-related issues, learning how to diagnose problems and apply corrective actions.

· Maintain accurate security documentation and records, including incident logs, asset registers, and audit evidence.

· Support compliance with data protection and information security requirements (e.g. GDPR) by following policies and procedures.

· Assist with cyber security awareness activities, including inductions, one-to-one guidance, and promoting safe working practices.

· Participate in the testing and evaluation of new software, hardware, and security solutions prior to rollout.

· Provide general administrative support to the cyber security and IT teams as required.

· Act as a first point of contact for cyber security concerns, raising incidents or tickets and escalating appropriately.

· Travel between campuses or sites may be required to support operational needs.

Training:

A successful candidate will complete a L4 Cyber security Technologist Apprenticeship standard.

Training Outcome:

Cyber Security Technologist Level 4 Apprenticeship Standard.

Employer Description:
Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK.  We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.

Working Hours :
Mon-Fri 9am - 6pm

Skills:
IT skills,Organisation skills,Attention to detail