Practice Operations Manager

Practice Operations Manager

Ace Children’s Occupational Therapy Ltd

Location: Crondall, Hampshire – office based

Salary: £35,000 to £38,000 per annum depending on experience

Full time, permanent, 37 hours per week

Ace Children’s Occupational Therapy Ltd is a well-established private paediatric practice based in North East Hampshire, providing assessment and intervention services for children and young people aged 2 to 25 years.

Following an internal promotion, we are now looking for an experienced Practice Operations Manager to support the continued growth of the practice and oversee its day-to-day operational, financial and IT functions.

This is a key role within the organisation, working closely with the Practice Manager and senior leadership team to ensure the practice operates efficiently, compliantly and continues to grow.

About the role

The Practice Operations Manager will take ownership of the day-to-day operational running of the practice, ensuring processes, systems and teams operate efficiently and effectively.

The role requires someone who is confident managing operational processes, financial performance and IT systems, while supporting staff and maintaining high standards of compliance.

Key responsibilities will include:

Operations and administration

Managing the day-to-day activities and performance of the Operations and QA teamReviewing internal processes and implementing improvements to increase efficiency and productivityManaging supplier relationships, procurement and operational resourcesOverseeing company policies, procedures, facilities and health and safety compliance

IT and systems management

Acting as the main point of contact for IT and telephony systems across the practiceManaging system access, hardware, software and user permissionsLiaising with external IT providers to resolve issues and maintain system performanceSupporting the rollout of new systems, upgrades and digital improvementsMonitoring IT budgets, licences and information governance compliance

Financial operations

Monitoring budgets, P&L performance and financial reporting processesManaging billing processes, utilisation targets and cost control measuresSupporting payroll, expenses and financial administration processesIdentifying opportunities to improve operational efficiency and financial performance

People management and leadership

Managing recruitment, onboarding and staff training processesConducting performance reviews, appraisals and supporting staff developmentPromoting a positive and collaborative workplace cultureActing as a key link between clinical and non-clinical teams

Compliance and quality

Ensuring regulatory and legal compliance including GDPR, DBS and professional standardsSupporting audits, insurance requirements and complaint handlingContributing to business planning, operational improvements and future growth initiatives

About you

You will be an experienced operations or practice management professional who is confident managing multiple priorities and taking ownership of operational processes within a busy environment.

The successful candidate will ideally have:

At least five years’ experience in an operations, business or practice management roleExperience managing operational processes including finance, IT systems and administrationStrong understanding of basic financial management including P&L, payroll and expensesAdvanced IT skills including Microsoft 365 and Excel, with experience using pivot tablesExperience managing teams, performance reviews and staff developmentExcellent organisational skills and strong attention to detailExperience managing external suppliers and service providersExperience within healthcare, private practice, SEN services or working with local authorities and schools would be advantageous but is not essential.A full UK driving licence and access to a vehicle are required as the clinic is not accessible via public transport.

Benefits

Salary of £35,000 to £38,000 depending on experience25 days annual leave plus bank holidaysPension schemeDeath in service benefitHealth care and health insuranceOffice-based role with home working available when requiredFlexible working hours between 8.30am and 5.30pm

Interested? Please apply with your latest CV.

 

 

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