Junior Housing Manager Apprentice

Being a first point of contact for residents by phone, email, or in person, helping with general questions and passing on more complex issues to senior colleagues Helping to log repairs, follow up with contractors, and keep residents updated on progress Learning how to use systems to record information, track jobs, and update records Supporting property visits, inspections, and viewings, often alongside a more experienced colleague Assisting with tenancy paperwork when residents move in or out of a property Helping with basic rent queries and administration tasks Supporting the team with complaints, neighbourhood issues, or anti-social behaviour reports, with guidance provided Making sure records are kept up to date and working in line with company policies Carrying out general admin tasks and helping the team as needed Minimum of 6 hours per week spent on apprenticeship work and training

Training:

You'll attend monthly 1-2-1 meetings (online via teams every month- NO classroom OR college!) with your tutor and learn about modules including decision making & collaborative working, housing legislation, tenancy types, and more! You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer.

Training Outcome:
As with any apprenticeship opportunity- if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business

Employer Description:
MTDH Management are proud to work exclusively on behalf of MTD Housing Ltd, supporting their mission to provide safe, comfortable, and truly supportive homes. Their focus is simple: to look after residents with care, clarity, and a personal touch. By being closely connected to one dedicated landlord, they offer a more consistent, responsive, and community-minded service- ensuring every home is well cared for and every resident feels valued.

Working Hours :
Monday to Friday 9.00am to 5.30pm with 1 hour unpaid lunch- Hybrid (3 days in office, 1 day on site & 1 day work from home)

Skills:
Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Logical,Organisation skills,Presentation skills,Problem solving skills,Team working