Employer Engagement Administration Apprentice

Be the first point of contact on the employer engagement telephone line, answering calls and supporting with enquiries where possible and scheduling appointments and calls for Account Managers Manage the employer engagement team inbox, supporting with enquiries where possible and signposting to account managers. Manage the employer engagement voicemail, ensuring all calls are returned in a timely manner Manage enquiries and bookings for full cost courses, including providing joining instructions and guidance in a timely manner Meet and greet delegates for any full-cost courses or events Support with Colchester Institute events, offering support for employers and attendees Support with external events, representing the college in professional manner Liaise with suppliers for events, such as catering, or external trainers Lead sourcing and prospecting companies, in line with Local skills improvement plans and college targets Communicating with existing apprenticeship employers to schedule employer feedback meetings for Account Managers and reaching out to newly lead sourced companies to set up meetings with Account Managers Identify cross-selling opportunities for full-cost courses, apprenticeships, and commercial training Log all incoming enquiries onto the CRM System Manage SLA and employer feedback meetings on the CRM Dashboards Administration support for any full cost courses as required, such as mentoring, emotional intelligence and personal license Booking exams for full courses where required, and booking rooms for full cost courses, employer meetings and internal meetings Scheduling calendar invites for Account Manager’s employer meetings and  booking transport for Account Manager’s meetings and events Invoicing for full cost courses, delegates and suppliers Prepare delegate packs, registers, and post-event communications Support pipeline tracking and reporting on employer engagement activity Ensure all employer data is accurate, up-to-date, and compliant with GDPR requirements Supporting the Apprenticeship Team with administration duties such as creating sign-up packs and supporting students with Smart Assessor access Support the development of standard operating procedures for enquiries and bookings. Contribute ideas to improve employer engagement processes and customer journey efficiency, gather informal employer feedback to help identify opportunities for service improvement and suggest improvements to current processes To develop and update personal professional expertise in the relevant areas Adhere to and promote the College’s Safeguarding, Equity, Diversity & Inclusion, College Values and Health and Safety policies and practices To undertake any other reasonable associated duties determined by the college

Training:
The apprentice will be working towards the Business Administrator Level 3 Apprenticeship Standard All delivered within the workplace via online training

Training Outcome:
Potential for full time role in the employer engagement team

Employer Description:

Colchester Institute provides first class education, professional development and technical skills training to over 10,000 young people and adults every year. The College supports individuals to launch or develop their careers, and local businesses to access the skills and talent they need to thrive.

Working Hours :
Monday to Thursday 8:30am- 5pm, Friday 8:30am- 4:30pm. 1 hour lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative