Swim School Coordinator Apprenticeship

Position: Assistant Swim School Coordinator (Customer Service Apprentice - Level 2) Reporting to: Swim School Directors Location: Multi-venue role across Seahorse Swim School locations Apprenticeship: Level 2 Customer Service Practitioner

Key Responsibilities:

Customer Service & Frontline Support:

Responding to customer enquiries via phone and email in a professional and friendly manner Supporting families with class information, availability, and general queries Maintaining accurate customer records Assisting with membership administration and direct debit processes Ensuring customer communication is clear, timely, and aligned with Seahorse Swim School values

Administrative & Business Support:

Supporting day-to-day office administration Assisting with registers, data input, and swimmer progress tracking Supporting venue coordination and lesson scheduling Assisting with the preparation of reports and internal documentation Helping maintain efficient systems across admin, teacher, and parent communication portals

Swim Teaching Development:

Working towards a recognised swim teaching qualification (fully funded and supported) Assisting qualified teachers during lessons where appropriate Gradually developing the skills and confidence to lead lessons independently Supporting poolside operations when required

Training & Development:

Enrolment onto a Level 2 Customer Service Apprenticeship Supported training pathway to become a qualified swim teacher Ongoing mentorship from the Swim School Directors Real business experience within a growing multi-venue swim school Opportunity for long-term progression within the organisation

Training:

The apprentice will be fully taught in the workplace via a mentor and Cambridge Regional College tutor. 

Training Outcome:

Apprentices can progress to a more senior role in the company as a lead teacher or administrator.

Employer Description:

Seahorse Swim School is a growing, multi-venue swim school providing structured, high-quality swimming lessons to children of all abilities. We pride ourselves on small class ratios, teachers in the water with younger swimmers, and a strong emphasis on customer service and communication with families.

Our mission is to create confident, capable swimmers through personalised progression pathways and a supportive learning environment. Alongside delivering excellent lessons, we are committed to developing our team and creating long-term career opportunities within the leisure industry.

Working Hours :
Variable hours tbc with candidate to include one weekend morning, all with be discussed with the candidate at interview. This role is also term time.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience