IT Support Apprentice

You will support day-to-day IT operations across all our garden centres, including retail tills (EPOS), back-office systems, and staff technology, while learning from experienced colleagues and external training providers.

Provide first-line technical support to colleagues across the business (in person, via phone, online and email as required) Assist in installing, configuring, and maintaining hardware such as desktops, laptops, mobile devices, tills and printers Support the setup and maintenance of user accounts, passwords, and access permissions Help troubleshoot software and network issues Perform regular system checks and updates Document IT procedures, configurations, and incident reports Assist in maintaining inventory of IT assets and equipment Learn and apply best practices in cybersecurity, data protection, and IT compliance Participate in ongoing IT projects (e.g. new tills, promotional displays, system development/upgrades) under the guidance of senior team members

Training:

Information Communications Technician Level 3.

Training Outcome:

Possible progression opportunities for the right applicant. 

Employer Description:

Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.

Working Hours :
Working hours for this role are 30-hours per week, which will include weekend work. Rota to be agreed.

Skills:
Communication skills,IT skills,Attention to detail,Problem solving skills,Logical,Team working,Initiative,Strong Interest in technology,Basic understanding - OS,Basic knowledge - Networks,Base Knowledge: IP, DNS, Wi-Fi,MS Office