Business Administrator Apprentice

Receptionists are the first point of contact for patients with a wide range of backgrounds and needs. You will be greeting patients and assisting them with their appointments, paperwork and any other requirements. Diligence and attention to detail will help recognise urgent queries so these can be managed appropriately.

Processing new patient registrations Answering the phone Accompany visitors into building Filing and photocopying Using other IT systems like, Emis, AccuRx Patchs to record patient data send patient messages for appointments campaigns like flu campaign. Collating the replies Scanning documents into patients’ records using DOCMAN system Updating the surgery website as and when required Recording Participating in mandatory training such as Safeguarding, CPR Working with the rest of the GP Practice team to ensure the smooth-running Booking appointments after learning the EMIS System Scanning of the practice

Training:

Apprentices will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.

Our Account Manager, industry-trained assessor and Learning Advocate support apprentices to deliver our high-quality training programmes.

The apprentice will be required to complete:

Apprenticeship Standard End Point Assessment Functional Skills in English, maths and ICT (if required)

Other training will be provided by the employer as required to enable the fulfilment of the job role.

Training Outcome:
You can progress to a Lead Reception role, Senior Administrator or to Practice Management Receptionists have been trained up as Health Care Assistants in our practice, which is the first step towards a clinical role treating patients within GP Practice There are also training and upskilling opportunities to expand your knowledge and skills and to meet with other receptionists

Employer Description:
Hillingdon Health Centre is a Doctors surgery based in west London.

Working Hours :
Monday - Friday, working hours TBC

Skills:
Communication skills,Organisation skills,Attention to detail,Patience,Non judgemental,IT skills,Customer care skills,Team working,Administrative skills