Director of Front Office - Bermuda Resort

Director of Front Office – Bermuda Resort

An exciting leadership opportunity is available for a Director of Front Office to join a resort property in Bermuda. This role is ideal for a hands-on leader who thrives in a guest-facing environment and enjoys driving exceptional service standards across front office operations.

Compensation & Benefits

$65,000–$70,000 USD SalaryApproximately $10,000 gratuities/service chargeYearly bonusHousing allowanceTemporary housing upon arrivalHealth insurance15 days vacation + 8 days PTOWork permit coveredFlights & relocation assistance

Position Overview

The Director of Front Office will oversee front desk, guest services, and reservations operations while ensuring a seamless guest experience from arrival to departure.

Key Responsibilities

Lead daily front office operations and team leadershipMaintain strong guest service standards and service recovery processesSupport reservations and revenue awareness within the departmentTrain, coach, and develop front office team membersCoordinate closely with housekeeping and other departmentsEnsure smooth and efficient guest arrival and departure processes

Requirements

Experience in luxury or upscale hospitality environmentsOpera Cloud system experience is essentialIsland experience requiredHands-on leadership styleEnergetic, engaging, and guest-focused approachMust hold US, Canadian, or UK visa for travel