Assistant Front Office Manager

Assistant Front Office Manager
Location: Washington, Virginia
Salary: $60,000 – $65,000 + Benefits, PTO, 401(k), Relocation Assistance

Position Summary

I am hiring on behalf of an ultra-luxury, Forbes Five-Star/Five-Diamond property in Washington, Virginia seeking an experienced Assistant Front Office Manager. This unique leadership role blends luxury hotel front office management with high-end dining room host responsibilities.

The ideal candidate will lead daily Front Office operations, deliver exceptional guest experiences, and ensure seamless coordination between the Front Desk and Dining Room teams. This position plays a vital role in upholding the highest service standards while creating a warm, anticipatory, and personalized guest journey.

Key Responsibilities

Lead daily Front Office operations while maintaining Forbes-level service standardsServe as a strong ambassador for the property, welcoming overnight and dining guests with warmth and professionalismOversee front desk and valet operations, ensuring daily checklists and standards are metCheck guests in and out, answer calls and emails, relay guest requests, and manage reservationsStrategically assign dining room seating to maximize flow and guest experienceCollaborate closely with Dining Room, Culinary, Housekeeping, and Engineering teamsMonitor staffing levels and assist with scheduling to meet operational demandsManage department financial responsibilities including budget tracking, labor management, and supply PAR levelsResolve guest concerns promptly and professionally, taking full ownership of issuesPrint and distribute daily reports, communicating VIP arrivals, special requests, dietary restrictions, and billing instructionsMaintain lobby, valet, and public areas to ensure cleanliness and presentation standardsProvide coaching, accountability, and constructive feedback to Front Office team membersDemonstrate proficiency in Resortsuite and Tock systemsMaintain thorough knowledge of the property, its history, amenities, and surrounding area

Qualifications

2–3 years of Front Office leadership experience1–2 years of experience within a 4- or 5-star luxury propertyFlexible schedule including weekends and holidaysProficiency in Microsoft OfficeExcellent verbal and written communication skillsProfessional presentation and polished demeanor

Preferred:

Familiarity with Forbes StandardsBilingual (Spanish or French preferred)Certification in alcohol awareness and/or CPRExperience with Resortsuite and Tock systems