Bereavement Training & Partnerships Manager

Position: Bereavement Training & Partnerships Manager

Location: Remote (UK) - regular travel required (car and driving licence essential)
Start date: ASAP
Commitment: Full-time                                                                            

The Company                                                                              

We're Octopus Legacy: one of the fastest growing tech companies in the country, part of the UK's most exciting and best-trusted group (you may have heard of some of our sister companies…) and we have a mission.

We're on a path to scale, aiming to become a household name while transforming a long-established industry and helping our customers prepare for, and find support after, death.

But we can't do it alone, and that's why we're assembling a team of top performers to build with us.

Ready to be part of something big?

The Role

The National Bereavement Service (NBS) is the specialist training arm supporting this mission. Our offer is growing rapidly, with long-term partnerships including Cadent Gas and Mercer Marsh, alongside a landmark 3-year research project with the University of Manchester to streamline death administration across public and private sectors.

Following a period of significant growth, we are seeking an experienced and confident Training Manager to lead the development and delivery of our national bereavement training programmes.

This hands-on leadership role is suited to a qualified trainer who can translate research-led insight into engaging, trauma-informed training for corporate, charity, and public sector audiences. You will help shape our national training offer through innovative programme design, delivery across key partnerships, and the ongoing strategic development of the NBS training provision.

Key Responsibilities

Training Design & Innovation

Evidence-Based Development: Support the development of evidence-based training programmes, integrating academic insights and real-world casework insights. Content Translation: Translate complex subject matter into accessible, engaging learning content for professionals across health, social care, financial services, legal, and public-sector settings. Digital Transformation: Drive the creation of training videos, case studies, and webinars, including the development of virtual delivery models and blended learning formats. Accreditation & Frameworks: Create CPD-accredited programmes and "Train the Trainer" frameworks to ensure scalable impact. Continuous Improvement: Lead the improvement of curricula by incorporating adult learning principles and evaluating programme effectiveness using qualitative and quantitative data. Resource Creation: Develop toolkits, guidance materials, and new products that expand revenue and strengthen professional competence in bereavement support and safeguarding.

Partnerships & Stakeholder Engagement

Strategic Delivery: Work collaboratively to deliver training across key corporate and regulated sector partnerships. Regulatory Awareness: Maintain a good understanding of vulnerability frameworks, such as Consumer Duty (FCA/Ofgem), and apply this context to training content where relevant. National Industry Representation: Act as a primary spokesperson for NBS at partnership meetings and national industry conferences. You must be comfortable and commanding when speaking to large audiences on stage to advocate for improved bereavement standards.

Delivery & Team Leadership

Operational Oversight: Manage the coordination of the national delivery calendar and lead the delivery of our more complex or bespoke training commissions. Mentorship & Quality: Provide guidance, coaching, and reflective practice support to internal trainers and external professionals to ensure delivery aligns with psychological safety standards. Capability Building: Develop internal capability through mentoring and structured learning pathways, helping teams navigate emotionally complex work with resilience and compassion.

Who You Are

Expert Facilitator: An experienced L&D professional with a grounding in psychology or adult learning, experienced in delivering training within emotionally sensitive environments. Outstanding Communicator: Confident engaging stakeholders across corporate, public, and charitable sectors. Research Literate: Comfortable translating complex academic material into practical workplace solutions. Strategic & Hands-on: Able to move between high-level programme design, detailed governance, and compassionate facilitation. Values-Led: A collaborative leader committed to professional, empathetic, and ethical bereavement support. Proactive: Highly organised with the flexibility to travel regularly

Why Join Us

As part of Octopus Legacy, you'll join a values-driven organisation committed to improving how workplaces respond to grief, while supporting the wellbeing and development of our people.

Our Mission

Octopus Legacy is the place to plan for death and find support after loss. When people think about planning for death they think about wills, life insurance and funerals. We take these cold processes and turn them into something more human. Share more than money: leave voice notes, music, recipes. Shape a legacy that connects you while you're here. And after you're gone.                                                                  

Founded by Sam after his mum died suddenly, we're a group of people who work in death because we've been affected by it. We know the difference a good plan makes, and what it's like when there isn't one.                                          

Death can come between us, leaving mess, legal fees, frustration. But it can also make us stronger. We see a world where people talk openly about death, and work out the real meaning of legacy, one that connects to them. We're here to make that world happen.

Benefits

Octopus share incentive scheme 27 days holiday + extra day off for your Birthday Vitality Health & Life Insurance Pension scheme Enhanced parental leave Free Will & LPAs + discounts on other Octopus services Cycle to Work Scheme and EV Salary Sacrifice Scheme Octopus Giving: matched charitable fundraising up to £500 Octopus Springboard: support to build your own ideas

We know that to be truly innovative, we need to have a diverse team around us. That is why O