BMW/MINI Service Advisor Apprenticeship - Group 1 Farnborough BMW

Service advisor-specific duties include:

Working face-to-face with customers within the Retailer Handling calls to the Retailer, including booking and scheduling vehicle services and repairs Estimating time and costs associated with vehicle services and repairs Handling and responding to customer complaints Being involved with interpreting initial customer concerns and liaising with the vehicle technicians Liaising with customers and keeping them updated of any additional work that may be required Tracking customer vehicles through the workshop during service and repair Advising customers on how to solve problems with their vehicles

Training:

All Aftersales Customer Service (Service Advisor) Trainees attend the BMW Group Academy UK in Berkshire for their off-the-job training. The apprenticeship will have a strong focus on the retail environment and the high customer service expectations of BMW & MINI customers, as well as Service Advisor specific training. The training takes place over a 12 month period at the BMW Group Academy and has been designed to suit both Parts and Service Advisor roles. During the time spent at your BMW Retailer, a mentor will be allocated to oversee the work-based learning programme. A BMW representative will also visit on a 12 weekly basis to set performance targets and ensure any development needs are being met.

Training Outcome:

On successful completion of the apprenticeship, you will be a qualified Service Advisor. You will also gain a Level 2 Customer Service Practitioner. Following this, there are various opportunities for progression within the Retailer.

Employer Description:

All Light Vehicle Technician, Aftersales Customer Service (Parts & Service) and Motorcycle Technician Apprentices will be employed at their local BMW Retailer, and will attend the BMW Group Academy for their training. The BMW Group Academy is based at Wokefield Park near Reading in Berkshire. All Bodyshop Technician Apprentices will be employed at their local BMW Retailer or Bodyshop, and will attend our body training facility for their training. The body training facility is located in Doncaster.

Working Hours :
Monday – Friday. 08:30 – 17:30. Possibility of Saturday workings and / or shifts. Working week will be confirmed on interview.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative