Medical Receptionist Apprentice

Job Summary:

To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. To facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. To undertake a variety of administrative duties to assist in the smooth running of the practice.

Job Responsibilities:

Manage the various appointments, visits and care navigation in line with protocol. Computer data entry, processing and recording information in accordance with practice procedures. Deal with telephone and face-to-face enquiries from the general public. Make and cancel appointments with all clinicians as required. File all correspondence as necessary. Open internal and external posts. Scan documents and forward them to the relevant staff. Photocopying. Change name/address details. Make up patient records. Any other duties relevant to the grading of the post.

Training Outcome:

Potential permanent position upon sucesfull compeltion of the apprenticeship program.

Employer Description:

Welcome to Bentley Medical Practice, where your health and wellbeing are our priority. We are committed to providing high-quality patient centred care in a supportive environment. Our friendly practice team are based at our main practice premise within Redcar Primary Care Hospital, and at our branch surgery premises at Park Avenue, Redcar.

Working Hours :
37 Hours - Various times between 8am - 6pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative,Patience