IT Support Technician Apprentice (L3) – MSX International Ltd – Colchester, CO4 3GS – £26,437p/a

Key responsibilities:

Handle Incidents and Service Requests  Provide assistance with enrolment and setup of new or existing end user devices Any other assistance the Regional Lead sees fit in accordance with Roadmap Goals Enrolling laptops into Intune Assist users with new system views and working Interact with other technical staff to understand problems and relay information to less experienced agents and /or users Manage User’s expectations about problem resolution Appraise Technician I, II and Region Lead of daily performance Keep team informed of any issues or recurring problems

Essential skills, characteristics and experience:

Strong communication skills and stakeholder management with exceptional attention to detail   Ability to follow instructions and checklists 

Attributes:

Solution mindset: driven to solve problems and find solutions to user issues   Prioritisation, planning and organisational skills  Enthusiastic, flexible, and able to take initiative to work independently.   Process driven, believe in guidelines and efficiency, follow the process, and suggest ideas for continuously improving 

At MSX we Value: 

Getting it done  Proving our words with our actions  Creating a better tomorrow for our clients, every single day  Fearlessly exploring new roads  Delivering on our commitments  Being exceptional teammates 

We expect everyone at MSX to: 

Be decisive, solutions oriented and results focused  Hold themselves and others accountable to commitments  Focus on delivering great outcomes for their internal or external customers, and can respectfully and constructively challenge key stakeholders to consider better solutions  Overcome challenges with positivity and creativity  Be adaptable and open to change, and motivated to explore new and improved ways of working  Support teammates to succeed by sharing experience and knowledge, and by giving and receiving honest feedback 

Training:

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard.

The training covers the following core occupational duties:

https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2

Training Outcome:
There may be an opportunity to progress within the company after successful completion of the apprenticeship

Employer Description:

For over 30 years, we have proudly served as a trusted partner to top vehicle manufacturers and mobility brands worldwide. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of:

Sales Performance Repair Optimization and Compliance Parts and Accessories Sales Performance Consumer Engagement

With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Working Hours :
8.30am - 5.15pm, 5 days weekly (1 day per week dedicated to 'Off-the-Job' training with Learn Tech) - 45 min unpaid lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Problem solving skills,Logical,Team working,Creative,Initiative