Customer Service Apprentice
What you will do: As a Customer Service Apprentice with K Lacey (Engineers & Designers) Ltd, the successful candidate will provide administrative support to the Production Sales Supervisor and Production Engineer by processing production enquiries, sales orders and stock demands in a timely manner to ensure smooth fulfilment and provide the best customer experience.
Key Responsibilities
-Processing incoming calls quickly and with good customer service
-Daily processing of incoming customer enquiries and orders onto CRM System
-Reading and learning to understand technical/engineering drawings and instructions, to liaise with Production Engineer and Production Team to identify opportunities for improvement and recommendations that may apply
-Raising works orders based on demand
-Maintaining and creating BOM’s
-Check credit worthiness of customers/suppliers on credit rating system
-Notify customers when accounts are ‘on stop’ or at limit, liaise with Finance or Sales Manager if required
-Allocate stock to works orders and sales orders appropriately
-Maintain stock levels of standard product and purchase to meet customers’ demands
-Ensure all customer Orders are acknowledged with firm dates and notify them of any changes
-Progress Purchase Orders and update as needed, informing customers/Production if required
-Process any customer complaints in a timely manner and raise RMAs if appropriate
-Support and instruct the warehouse/production about any customer/supplier issues or as required for the flow of the customer order through to despatch
-Build relationships with new and existing customers and to gain an understanding of their requirements and expectations
-Work with the sales and management team to recognise any potential supply issues or opportunities to improve service to our customers or to supply additional product
-Assist with all areas of marketing as required to promote our business positively to customers and suppliers
-Work with the management team in order to improve work processes and procedures
-Support Company profit and growth targets by meeting individual targets when set
-Attend company meetings as required to provide input and knowledge
-Undertake any training identified to meet role requirements and any future progression
-Comply with our Company Health and Safety and Environmental Policies, Statutory Regulations, and Legal Requirements.
Who you will be:
-A proactive and enthusiastic individual willing to learn
-Someone with a positive attitude
-Ambitious to develop and progress in Customer Service and Sales Administration
-Excited to be part of a close-knit team that genuinely supports each other
Who you will work with:
-Responsible to: Production Sales Supervisor/Mentor, Production Engineer, Operations Manager and Directors
-Liaising with: Other Staff, Customers, Suppliers, Visitors to site
Training:
-Customer Service Level 2 Certificate (Functional skills, NVQ and Technical Certificate)
-You will be required to undertake any other required development work as part of the apprenticeship programme and any others as deemed appropriate by senior staff
-Full training will be provided to cover the use of our company systems and processes
Training Outcome:
-A permanent job opportunity will be available subject to successful completion of the apprenticeship
Employer Description:
In business for over 50 years, K Lacey originated as a small family business, after a gap in the market was identified, for providing Aerospace and Defence cables and a stockholding capability. K Lacey (Engineers & Designers) Ltd is a friendly, supportive, and people centred company where teamwork, communication, and personal development are at the heart of everything we do. As a growing business, every team member plays an important role, and we value individuals who are proactive, positive, and eager to learn. We pride ourselves on creating a welcoming environment where people feel comfortable asking questions, developing new skills, and progressing at a pace that suits them.
Working Hours :
Week Monday to Friday– 8am-5pm Monday to Thursday and 8am-12.30pm Friday to include 45-minute lunch break and remote learning.
Skills:
IT Literate with MS Office,Good interpersonal skills,Smart appearance,Good communicator,Positive attitude,Attention to detail,Team Player,Reliable,Willing to learn,Organisation Skills,Customer Care Skills,Happy to help