Hyundai Light Vehicle Technician Apprenticeship

The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service. 

This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

Working with customers to meet their requirements and giving advice on additional parts and services Matching orders against stock items and sourcing parts, while offering competitive prices Working as a team and independently to reach set goals and KPIs Delivering fantastic customer service while remaining efficient and focused on your tasks Incoming and outgoing call handling, face-to-face transactions, and IT-based communications Managing goods in and out Working with suppliers, placing orders or returns and processing paperwork accurately Always working to a high level of customer service and remain courteous and police to customers

Training:

Candidates will work towards achieving the Light Vehicle Technician Apprenticeship Standard at level 3. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications. 

The programme lasts for 39 months. The training incorporates underpinning knowledge in partnership and managed by EMTEC Colleges. Throughout the duration of the programme the candidates will be expected to travel to EMTEC’s training centre in Nottingham for 24 separate weeks to carry out skills training. 

Regular visits to the dealership from EMTEC Vocational Learning Advisors will take place, who will observe all evidence opportunities that occur naturally in the workplace. Candidates will be expected to engage in self-directed learning outside of normal working hours, which will be monitored and tracked through an online e-portal. The apprentice, employer and provider are required to maintain a logbook that captures progress over the programme.

Assessment includes:

On-going assessment of soft skills and behaviours, a behaviour assessment, Knowledge and understanding tests at the end of Gateway 1 and 2, Skills tests at the end of Gateway 1 and 2. 

This is followed by the synoptic assessment, of which there are four components: log book (final year review to assess apprentice’s progress), Behaviour Assessment, Knowledge Test (an in-depth, online test exploring knowledge/understanding of the apprentice) and Skills Test (two-day practical examination of the skills of the apprentice). 

Each apprentice will achieve the following:

Motor Vehicle Service and Maintenance Technician (Light Vehicle) (ST0033/AP03) Standard Level 3 Award in Automotive Refrigerant Handling (EC842-2006) QCF Level 3 Award in Electric/Hybrid Vehicle System Repair and Replacement QCF Certified Hyundai courses An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying

Training Outcome:

Possible permanent position on the completion of the apprenticeship.

On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.

Employer Description:

"Being an independent Hyundai retailer brings a bundle of benefits to you the customer. We have the ability to tailor motoring solutions to suit your personal needs and the flexibility to react to your changing requirements. At Corkills, we are proud of the loyalty we have from our customers who return time and time again and believe this is embodied in our reputation for ‘‘Care, not just cars’‘. We employ only the best people with a primary focus on delivering an excellent customer service. Our aim is always to deliver the best service and value to you, our customer. Corkills are unique in our ability to deliver "care, not just cars" our staff understand how important great service is to you."

Working Hours :
Monday-Friday 8.30 – 5.00pm Lunch Total 40 hours

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative