Helpdesk Administrator

Helpdesk Administrator – FM Provider – Maidstone, Kent – Up to £30,000 per annum Are you an experienced FM Administrator looking for your next opportunity?

Do you want to expand your experience within a growing Facilities Management environment?

This is an excellent opportunity to join an established FM provider based in Maidstone, Kent on a Permanent basis. You will be part of a busy, fast-paced team supporting day-to-day facilities operations, where your organisational skills and attention to detail will be highly valued.

  Hours of Work / Details:08:00am – 17:00pm

Monday to Friday (Office Based)

Up to £30,000 per annum

Permanent role

  Key Responsibilities:Handling incoming and outgoing calls to support the facilities function in a professional manner

Managing and maintaining the FM Helpdesk inbox

Scheduling reactive maintenance call-outs and prioritising urgent requests

Reviewing jobs logged throughout the day and allocating tasks to Engineers accordingly

Raising and processing purchase orders and supporting invoice administration

Issuing and closing both planned preventative maintenance (PPM) and reactive maintenance visits

Accurately inputting and updating data within the CAFM system

Assigning tasks via CAFM (Concept or similar system)

Raising corrective maintenance tasks following completed PPM visits

Supporting Office and Contract Managers with general administrative duties

Responding to queries from engineers, clients, and management

Organising daily workload to ensure service level agreements are met

  Requirements:Previous Helpdesk experience within Facilities Management/Construction 

Strong general administrative background

Working knowledge of CAFM systems (Concept or similar)

Confident IT skills including Microsoft Office

Strong communication and organisational skills

Must Drive - Parking on Site  

Interested? Please send your CV to Stacey at CBW Staffing Solutions for more information or to apply.

We look forward to hearing from you!