Apprentice Team Standards Coordinator

To ensure that all casework information is recorded accurately and fully, and methods for storing and retrieval of information comply with service and statutory requirements

Ensure quality and accuracy of recordings within Case Management systems Provide support/training to operational staff on electronic systems, including the Case Management System To report on key areas of standards by input and management of ‘monitoring systems’ To work with operational colleagues and support colleagues to identify and deliver service improvement activity To ensure customers are kept up to date and receive timely and relevant information as appropriate to their needs Process and gain authorisation for financial requests through internal systems and take investigative action when required Action and respond to all requests to safeguard and promote the well-being of children. Ie: accommodation and transport requests, processing passports, arranging utilities, multi-agency requests for information Minuting professional statutory meetings, group supervisions and processing associated documentation. This could include exposure to sensitive information

Training:
Business Administrator Level 3 Apprenticeship Standard Functional skills if required

Training Outcome:
The Business Administrator Level 3 qualification will give the candidate the opportunity to move further through the council

Employer Description:
Being part of the Southampton City Council team requires people who are willing to take personal responsibility for delivering excellence, to work with others to achieve the best possible outcomes, to embrace change and new opportunities, to make the most of the resources available to us and to think and act in the best interests of our customers. Southampton City Council are responsible for providing a number of services to the residents of Southampton including waste, housing, benefits, libraries, community support, marriages etc. and our aim is to give our customers the best service possible.

Working Hours :
Monday to Friday, 9.00am - 5.00pm - some potential flexibility required.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience