Apprentice HR Support Assistant

The role provides comprehensive administrative support across Human Resources and Staff Development functions. This includes maintaining and updating HR records and databases; supporting recruitment and selection processes from advertising through to onboarding and pre-employment checks; issuing contracts and employment documentation; and producing reports and management data.

The post holder also supports staff development activities by coordinating training applications and events, maintaining training records, organising induction programmes, monitoring quality and feedback, and liaising with internal and external providers.

Additional responsibilities include handling enquiries, processing shared email accounts, preparing correspondence, taking meeting minutes, supporting payroll and service standards monitoring, maintaining supplies, assisting with projects and events, and delivering professional, polite, and efficient customer service to staff and visitors.

The role requires adherence to company policies and values, including equal opportunities, safeguarding, and health and safety requirements; participation in performance management and continuous professional development; contribution to organisational improvement; demonstration of core competencies; and undertaking any other reasonable duties as directed by the Line Manager.

As part of your contract of employment, completion of the Apprenticeship Training Programme forms part of your duties as well as helping with your personal and professional development; the requirements to complete the programme are as follows:

Attend and be punctual for all timetabled induction, lessons and all work-based training/support sessions Complete all required assignments by the required timeline Build up your portfolio of evidence, on-going during your apprenticeship programme Access support from your tutor/assessor and your manager as and when required

Training:

Overview of the HR Support Level 3 Apprenticeship Standard

 

HR Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering front line support to managers and employees, or are a HR Manager in a small organisation.

 

Their work is likely to include handling day to day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes.

 

They will typically be taking ownership for providing advice to managers on a wide range of HR issues using company policy and current law, giving guidance that is compliant and where errors could expose the organisation to employment tribunals or legal risk. In a larger organisation they may also have responsibility for managing a small team – this aspect is outside the scope of this apprenticeship and will need to be covered separately by the employer.

 

 

The apprentice will complete the following elements as part of the HR Support Apprenticeship Standard:

 

Knowledge:   

Business understanding, HR Legislation and Policy, HR Function and HR Systems and Processes

 

Skills:             

Service Delivery, Problem solving, Communication & interpersonal, Teamwork, Process improvement and Managing HR Information and Personal Development

 

Behaviours:  

Honesty & Integrity, Flexibility and Resilience

 

The HR Support Level 3 Apprenticeship Standard is assessed by an End Point Assessment Organisation and can take up to 3 months to complete. Submission of Maths and English GCSE Grade 4/C or above or Functional/Key Skills L2 qualification to be submitted when applying for End Point Assessment to take place.

 

This will test the knowledge, skills and behaviours demonstrated over the duration of the apprenticeship; the College will book the candidate in for an end point assessment, which will be through the awarding body CIPD. The end point assessment will include a professional discussion and an observation that can be at least 1 hour each

 

END POINT ASSESSMENT

 

Consultative Project - 3000 words +/-10%

The Consultative Project will be a real example of work done by the apprentices in their role that will be completed after the Gateway, taking a maximum of three months. The Project will require the apprentice to describe how they have applied their knowledge and HR related skills to deliver the services required.

 

Professional Discussion – Within 2 weeks of the project being marked the professional discussion will take place.

 

Professional Discussion - The Professional Discussion will be conducted after the Independent Assessor has reviewed and marked the Consultative Project. It will focus on the Skills and Behaviours together with any Knowledge and Skills components that have not been covered in the Consultative Project.

Training Outcome:

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the apprenticeship programme.

There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.

Employer Description:

Heffernan Utilities is a trusted multi-utility provider working across the UK. We are a collective of highly skilled teams that work closely with our clients to build and deliver best in class solutions for Gas, Water, Electric, Mechanical & Electrical (M&E) services, and EV charging infrastructure.

Working Hours :
Monday to Friday, times to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Microsoft Office, Word & Excel,Excellent Timekeeping,Excellent attendance,Experience in an workplace