IT Support Engineer Apprentice

Reporting to the IT Services Manager, you will be working with the technical team in delivering excellent IT support and service to our clients, helping to ensure that both individual and team SLAs are met Respond to customer calls and tickets daily, resolving them within SLA and keep the customer updated at all times Escalate business critical issues Represent SolCo professionally at all times, ensuring our customers experience is always a positive one Respond to all assigned customer tickets within SLA, make and receive calls to customers, update the necessary internal CRM/ticket system and supplier systems where necessary Contact suppliers where necessary to escalate issues and update internal system with supplier responses Where necessary, order/provision/configure new services for customers Ensure all IT support customers are fully monitored at all times. Arrange and take ownership of customer projects where appropriate Maintain a good understanding at all times of SolCo’s product set and take ownership of improving knowledge

Training:
This is a Level 3 Information Communication Technician Apprenticeship (Support Technician Pathway) Classroom sessions are bi-weekly

Training Outcome:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence Potential for full-time employment on successful completion of the apprenticeship Transferable skills that are invaluable in the wider world of work

Employer Description:
We believe that as an agile, fast growing business we can service our customers, quicker, and better. We are a customer focused business, always seeking solutions that match your business requirements. We bring the many IT, Cloud and traditional Telco products together as a single supplier. We help you get on with doing business

Working Hours :
Monday - Friday, 8.30am - 5.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working