IT Support Technician Apprentice (L3) – Xact – Evesham, WR11 4BY – £16,380p/a – 35hrs/w

Key responsibilities:

Assist in the resolution of technical faults and changes within the agreed service level agreements set out. Progressing and escalating issues accordingly. Keep accurate records in the service management system, making sure that customers always receive feedback on the progress of faults and changes. Assist in the support, monitoring and development of internal IT Systems. Maintain the accuracy of asset management software, cataloguing new, updated and retired devices. Provide excellent customer service and be fully responsive to the needs of the customers and employers. Work alongside third-party partners/providers either as part of the change implementation or as part of fault analysis and resolution. Assist with the support of systems such as Telephony and CCTV. Undertake a maintenance schedule on specified assets, keeping accurate records of work undertaken. Prioritisation of own workload. Any other task deemed reasonable to support the needs of the business.

Training:

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard.

The training covers the following core occupational duties:

https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2

Training Outcome:

Upon completion of the apprenticeship, the applicant will have a Level 3 qualification for an Information Communications Technician

Employer Description:

We offer high quality training delivered flexibly to meet customer requirements in the fire safety sector.

Xact trains personnel from over 50 fire brigades throughout the British Isles and Eire, delivering hundreds of courses each year. We are also proud to work with building control professionals. See Courses below for more about our customer base.

We have developed specialist programmes in investigation, enforcement and prosecution; fire engineering including a Level 5 Fire Engineering Design course; schools; healthcare premises and historical buildings.

Our ability to tailor courses, which are conducted in-house or at our Midlands-based training facility, to precise customer requirements accounts for our popularity. Listening and responding to customer feedback is an essential part of the service.

Working Hours :
Monday - Friday 9AM-5PM.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Patience