Sales and Customer Service Apprentice

Proactively identify and develop new business opportunities within NHS and private sector accounts in the Midlands. Build and maintain strong relationships with clinicians, purchasers, and key decision-makers to grow market share. Arrange and conduct meetings, calls, and presentations for healthcare professionals, demonstrating Aqua Medical product benefits and competitive advantages. Achieve and exceed monthly and quarterly sales targets and KPIs as agreed with the sales manager. Negotiate contracts, support tenders, and follow through with post-sales support to maximise customer satisfaction and retention. Organise and represent Aqua Medical at exhibitions, conferences, and educational events to generate leads and expand networks. Maintain up-to-date, detailed records of sales activity using CRM software, reporting key insights to management. Stay informed on competitor activity, NHS developments, and continually refine sales approaches. Support the creation and distribution of marketing materials, campaigns, and presentations to raise awareness of the Aqua Medical brand and new technologies. Contribute to digital outreach, including social media and online campaigns. Conduct market research to identify trends and customer needs, recommending new strategies for lead generation. Warehouse duties to include one day per week sending out orders from sales made.

Training:

Training will be provided by Solihull College and an assessor will be allocated to support you. Coaching in the workplace, on Teams, as well as scheduled sessions at the Solihull campus and time spent training will be part of the agreed working hours. At the end of your training, you will complete a showcase of evidence, a practical observation and a professional discussion to achieve the level 3 Customer Service Specialist apprenticeship.

Training Outcome:

There will be the opportunity to progress to the Sales Executive level 4 apprenticeship.

Employer Description:

Aqua Medical leads in innovative urology solutions, specialising in advanced product ranges to aid prostate cancer diagnostics for the NHS and private sector. We are growing our sales nationally and internationally and are looking for someone with an outgoing personality with natural communication and persuasion skills, alongside a “Can do” attitude with resilience, energy, and a drive to meet ambitious sales objectives.

Working Hours :
Full-time 8.30am to 5pm, Monday-Friday with flexibility to travel and cover evenings and weekends as required. One day a week for off-the-job learning. The person will be home-based with travel expected to be 50% of their time. Must be able to drive.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Outgoing personality,Natural communication,Natural persuasion skills,'Can do' attitude,Resilience and energy,Drive to meet sales objectives,Common sense and initiative,Excellent time management,Willing to travel,Flexible to weekend events,Flexible to evening events,Minimum 5 GCSE (Maths/English),A Level / equivalent preferred,Full UK driving licence