IT Support Apprenticeship

Working on the helpdesk and dealing with incoming/outgoing calls, emails and webchats Connecting customers network and devices via VPN Fixing configuration issues Dealing with software and hardware issues
Passport Resets, Multi Factor Authentication, Antivirus Checks Set up network Devices eg Networks new users, phones laptops. Upgrade RAM , routers , switches, printers

Training:

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

Training Outcome:

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a level 4 qualification.

Employer Description:

Concorde Cloud Solutions Limited, part of the Concorde Technology Group – one of the UK’s leading technology services and support providers – is looking for an enthusiastic and driven IT Support Apprentice to join their expert team. With over 18 years of experience delivering innovative cloud technology, managed IT services and dedicated support solutions to businesses across the UK, they help their clients Connect, Communicate and Collaborate with confidence.

Working Hours :
Monday - Friday. Rota: 8.00am - 6.00pm, 9.00am - 4:30pm, or 9.00am - 5:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Logical