Technical Support Apprentice

You’ll provide technical support across hardware, software, and networks, helping our clients keep their systems running effectively.

Key Responsibilities:

Provide Level 1 and Level 2 technical support to clients across hardware and software systems Diagnose, troubleshoot, and escalate technical issues where needed to Level 3 engineers Maintain accurate documentation and provide user-friendly guides or support materials Communicate effectively with clients and suppliers to deliver timely solutions.Collaborate with internal teams to ensure high-quality service delivery Collaborate with internal teams to ensure high-quality service delivery Occasionally work outside standard hours when required for urgent issues or project work

Training:
An apprenticeship includes regular training with a college or other training organisation At least 20% of your working hours will be spent training or studying

Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position

Employer Description:

HelpDesk Heroes are a team of experienced technical and security specialists delivering proactive, reliable, 24/7 business IT services to clients globally and across the UK.

 

Our services range from complete managed IT solutions to flexible remote support.

 

We manage critical IT infrastructure, including servers, storage, backup & disaster recovery, IT security, and web services. We work with businesses of all sizes, from micro-businesses to medium-sized enterprises.

Working Hours :
Monday - Friday, 9.00am - 5.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative