QSR Regional Director of Operations - Relocate to the Caribbean

QSR Regional Director of Operations - Relocate to the Caribbean

Location: Caribbean (Relocation Required)
Industry: Quick Service Restaurants (QSR) - Multi-Brand Operations

An exciting international leadership opportunity is available for an experienced Regional Director of Operations to lead multi-unit restaurant operations across several Caribbean markets. This role offers the chance to drive operational excellence, financial performance, and sustainable growth across established global QSR brands.

The successful candidate will be a strong operational leader with deep QSR experience, ideally within the Burger King system or comparable international franchise environments.

Compensation & Benefits

$105,000 USD Net Salary (all inclusive)

20% Performance Bonus

Company Car Included

Company Phone Included

3 Weeks Annual Vacation

Full Health Insurance Coverage

Work Permit & Visa Costs Covered

Flights & Relocation Assistance Provided

Position Overview

The Regional Director of Operations leads multi-unit restaurant operations across multiple QSR brands and markets, ensuring strong financial performance, operational excellence, and brand consistency.

This role holds accountability for Operations Managers and District Managers, driving strategic execution, operational discipline, talent development, and exceptional customer experience delivery.

The role includes direct operational responsibility in one market, alongside supervision and performance monitoring across additional regional markets.

Key Responsibilities

Operational Leadership

Lead and develop Operations Managers and District Managers across multiple brands and markets.

Ensure consistent execution of operational standards, food safety compliance, service speed, and brand initiatives.

Drive implementation of new procedures, equipment, training programs, and menu launches.

Foster a culture of accountability, operational excellence, and continuous improvement.

Financial & Performance Management

Own full P&L responsibility, delivering sustainable revenue growth and profitability.

Monitor KPIs including sales mix, guest traffic, average ticket, COGS, and labor costs.

Develop performance recovery and optimization plans when required.

Identify sales growth opportunities through marketing initiatives, digital channels, and operational efficiencies.

People Leadership & Development

Recruit, coach, and develop high-performing Operations leaders.

Build strong accountability frameworks and leadership succession pipelines.

Lead performance management, engagement, and retention initiatives.

Customer Experience & Brand Protection

Ensure consistent food quality, product execution, and service standards.

Lead operational audits covering food safety, cleanliness, brand standards, and guest experience.

Manage escalated guest concerns and implement corrective action plans.

Cross-Functional Collaboration

Partner with HR, Supply Chain, Training, Marketing, Finance, and Maintenance teams.

Support new restaurant openings, remodels, and expansion projects.

Provide market insight based on customer trends, competition, and operational performance.

Requirements

Bachelor's degree in Business or related field.

Minimum 10 years' senior QSR leadership experience in multi-unit and/or multi-market environments.

Strong operational expertise with proven team leadership success.

Experience within major international QSR franchise systems highly preferred.

Full professional fluency in English (essential), Spanish language proficiency highly desirable.

Strong financial acumen and KPI management capability.

Demonstrated change leadership and operational transformation experience.

Excellent communication, influence, and conflic