Apprentice Care Coordinator

This is your chance to gain hands-on experience in a fast-paced environment, developing a wide range of skills and receiving ongoing training and support.

This apprenticeship is more than just a job; it’s the start of a meaningful career. In return, we’ll invest in your personal and professional development, ensuring you leave the apprenticeship with confidence, experience, and skills for the future.

The following are the core responsibilities of the apprentice. On occasion, there may be a requirement to carry out other tasks, depending on workload and staffing levels:

Help keep rotas up to date Support carers Speak to clients and families Keep records accurate and raise concerns quickly when something doesn’t feel right Help update the rota system when visits change Ring carers to confirm availability and let them know about changes Ring clients (or families) to keep them informed if times change Help cover gaps when a carer is off sick by telling a senior and helping contact available staff Help check that daily notes are being completed properly Help chase missing information from carers (politely and professionally) Help file and update paperwork/electronic records so everything is organised and easy to find If a client seems unsafe, unwell, or something doesn’t seem right, you must report it immediately If there is a medication concern (e.g., missing MAR information), report it straight away Record facts clearly and follow the process you are taught

Training Outcome:
Completing the apprenticeship will provide a strong foundation for a career within health and social care The apprentice will gain valuable experience in client support, rota planning, compliance, record-keeping, and communication, all of which are essential skills within a care service

Progression opportunities may include:

Permanent employment within the organisation  Advancement to higher-level apprenticeships

With continued development and experience, the apprentice could progress to higher senior positions, supporting the delivery of high-quality care services.

Employer Description:
Chenai Holistic Home Care Agency LTD is a dedicated domiciliary care provider delivering high-quality, person-centred support to individuals within their own homes across Essex County and the London Borough of Havering. We offer a wide range of care services, including day and night support, emergency response, and assistance with late hospital discharges, ensuring that our service users receive compassionate and timely care whenever it is needed. Our care services are tailored to meet the unique needs of a diverse client base, including: • Older people • Individuals with physical disabilities • People with sensory loss, including dual sensory impairment • Those living with mental health conditions • People with dementia • Individuals requiring palliative and end-of-life care Chenai Holistic Home Care Agency LTD operates within a supportive and professional care environment, where the focus is on dignity, independence, and holistic wellbeing. While not a large corporate provider, we are a committed and growing agency with strong local roots, offering a personal and community-based approach to care across Essex and Havering.

Working Hours :
Monday - Friday, 8.30am - 5.30pm, 1 hour for lunch.

Skills:
Communication skills,Attention to detail,Customer care skills,Presentation skills,Analytical skills,Team working,Initiative,Patience,Good Time Keeping,Consistent,Motivated,Positive Attitude,Adaptable,Willingness to learn,Calm,Reliable