Apprentice Team Leader

Staff supervision (Patient Services Team):

Line management of the patient services team Organise weekly staff rota, ensuring adequate staffing levels, organising holidays and sickness cover Induction and training of all new patient services staff and ongoing reviews Ensure all patient services staff are trained and able to carry out all reception duties consistently and allocated work is rotated, so all staff skills are kept up to date Undertake patient services staff one-to-one and appraisals Monitor and manage workflow and priorities for the patient services team on a daily basis Monitor fair distribution and contribution of workload from the patient services team Continually assess and evaluate systems, recommending changes and improvements to the practice manager as appropriate Ensure practice policies are followed, and accurate records are kept with particular reference to: appointments, messages, visits, post, patient registration, repeat prescriptions, filing systems, births and deaths Ensure adequate staffing levels, approving annual and other leave, managing staff rotas, including arranging holiday and sickness cover Complete return to work interviews with patient services staff Liaise with the Practice Manager concerning staffing and organisation of work Liaise with other members of the primary health care team, outside agencies and Practice volunteers as required Facilitate induction of new Clinical staff in relation to processes of the reception team

Reception duties and responsibilities:

Dealing with enquiries and requests from patients and visitors, face to face, on the telephone and through email and other electronic media i.e. Accurx Registering and updating patients’ details using the computer system Dealing with repeat prescription requests/queries where possible before passing to the Prescription Co-ordinator Dealing with incoming and outgoing mail, including scanning Assist in the production of procedure notes and guidance information Filing and photocopying Undertaking training as appropriate Providing general clerical and administrative support to doctors, nurses and practice manager as required Processing payment of some private fees and charges, using petty cash and credit card processing Keeping public areas tidy Carry out minor IT repairs (replacing toners etc.) To comply with the Practice’s Health and Safety at Work policies To be committed to the Practice’s Equal Opportunities Policy and to ensure equality of opportunity in service delivery Such other duties as may, from time to time, be assigned to the post holder by the Practice Manager

Liaises with:

Patients, clients and visitors to the practice Patient Participation Group Doctors, nurses and partners Members of the administration and reception team Member of the Primary Care Network (PCN) District Nurses, Counsellors and other health care providers Somerset Clinical Commissioning Group Hospitals Statutory organisations Training organisations

Training Outcome:
Once full training has been completed, there is potential for this role to be made permanent

Employer Description:

At Grove House Surgery Our Mission is to Provide our Patients with a Caring, Supportive Environment and the Highest Quality Health Care with Well Trained and Committed Staff.

Working Hours :
Monday to Friday, between the hours of 8am and 7.00pm, plus half an hour unpaid lunch break each day.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience