Business Administration Apprenticeship

We are recruiting on behalf of a bills management company. Your full role and responsibilities will be defined by your employer.

NextStep Training will provide all on-the-job training to help you develop your skills, with 20% off-the-job learningbuilt into your working week to support your apprenticeship.

You will be working towards the Level 3 Business Administrator Apprenticeship Standard, which includes:

Knowledge, Skills, and Behaviours tailored to administrative responsibilities Level 2 Functional Skills in maths and English (if required)

Qualifications Required: Strong written and spoken English - Essential Basic IT knowledge and digital literacy - Desirable Willingness to learn and grow within a business environment - Essential

Skills & Attributes: Excellent interpersonal and communication skills Strong organisational ability with meticulous attention to detail Ability to prioritise tasks and manage time effectively Comfortable with email, productivity software (e.g., MS Office), and database tools Proactive, adaptable, and a team‑oriented attitude Professional demeanour and a positive approach to customer service

About the Company: We are a vibrant provider of flexible coworking and private office spaces designed to help businesses, freelancers, and teams thrive in well‑connected London locations. Our community-led workspaces combine professional facilities with a welcoming atmosphere for collaboration and growth

Key Responsibilities:

Front-of-House & Stakeholder Support Act as the first point of contact for clients, visitors, and partners in person, by phone, and via email Provide professional, friendly service and handle general enquiries efficiently Record client interactions and update contact records accurately Administrative Operations Support the preparation, organisation, and filing of internal documents, correspondence, and reports Manage database entries, update CRM systems, and maintain accurate administrative records Assist with scheduling meetings, appointments, and internal events Prepare materials for team meetings, including agendas and minutes Office Coordination Help coordinate day-to-day workspace logistics, including meeting room bookings and facilities support Maintain office supplies and equipment, ensuring stock levels are adequate Support digital communication tasks, such as updating websites or internal channels when required

Team Support:

Provide administrative support across departments to enhance workflow and project delivery Assist with basic content coordination for social media or community communications where needed Collaborate with colleagues to ensure operational consistency and high service standards This apprenticeship provides a strong foundation in business operations and is ideal for individuals looking to start or grow their career in administration Successful completion can lead to a range of administrative, coordination, and supervisory roles across various industries

 

Training:

Training is delivered through a flexible combination of in-person sessions at our training centre and online learning with our experienced tutors. Apprentices will use the Laser Learning platform to complete and submit coursework, monitor their progress, and stay engaged throughout their programme. Attendance for monthly lessons is required.

Training Outcome:

Completing the Level 3 Business Administrator Apprenticeship opens the door to a wide range of administrative and operational roles across various industries. This qualification equips individuals with the knowledge, skills, and behaviours required to support and improve business operations effectively.

After completing the Level 3 apprenticeship, individuals typically move into roles such as:

Senior Administrator Office Coordinator Team Assistant Executive Assistant Project Support Officer Customer Service Supervisor HR or Finance Assistant (depending on business area)

As experience builds, individuals often take on more responsibility, leading to opportunities to manage teams or business functions. To support this development, learners may progress onto the:

Next Step: Level 5 Operations/Departmental Manager Apprenticeship advanced qualification is ideal for those looking to step into mid-to-senior management roles.

The course focuses on:

Strategic planning and project management Leading and developing teams Financial and operational control Managing performance and delivering results Building stakeholder relationshipsCoaching and mentoring

On completion, learners are equipped to take on roles such as:

Operations Manager Office or Practice Manager Business Development Manager, Project Manager Department Manager Regional or Area Manager

Employer Description:
Next Step Training Ltd is an apprenticeship and skills training provider, funded by the Department for Education, delivering apprenticeships in London and across England. We have been in operation since 2012 and during this time have built an established reputation as a reliable and employer-led training provider. We work together with employers and individual learners to design and deliver training programmes that meets both learners and their employers’ needs. Our goal of is to empower as many individuals as possible to reach their full potential, helping them on their journey to find meaningful career that is rewarding. We help to empower businesses with industry-expert staff so they can provide the very best learning experience to their workforce to perform better.

Working Hours :
Monday to Friday, varied shifts between 6:30am - 6:00pm. Exact shifts TBC. No weekends.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative