Customer Information Apprentice

Core expectations

Welcome visitors, manage sign-in, notify staff, handle calls and deliveries, and provide exceptional customer service. Act as the first point of contact, offering basic advice on curriculum and services or signposting to relevant staff. Follow college procedures for badges, evacuation, and safeguarding; report concerns immediately in line with policy. Assist with administrative tasks, work across sites as needed, and promote equality and diversity for all students, staff, and visitors.

Components of the job

Receive all visitors to the college, sign in, notify relevant members of staff of arrivals, and ensure that exceptional customer service standards are provided at front of house. Provide first point of call for all information and offer basic initial information and guidance on curriculum, services available, bursary or signposting to relevant staff. Have knowledge and understand the college systems, including the telephone and student records etc. Receive and direct incoming telephone calls and college deliveries. When required take and record absence calls. Ensure that the college practice regarding visitor/staff/students badges and shutdown/evacuation is followed at all times. Assist the Executive and Curriculum Administration team with basic administration tasks when required. To work flexibly as part of the Executive and Curriculum Administration team undertaking such duties as may from time to time be required. Work at any Etc. site as required. Safeguard the health, well-being, and safety of the students and staff some of whom maybe classed as vulnerable people or adults. In the event of a risk to students or staff becoming apparent or if concerns arise about a vulnerable person’s welfare, to immediately report these concerns in line with the Safeguarding policy and procedure. To promote equality and diversity, ensuring equal opportunities for all students, staff and visitors. Adhere to the Prevent Duty, working to safeguard students from radicalisation and extremist influences by reporting concerns in line with the Safeguarding policy and procedure and promoting British values.

Training:
Level 3 Business Administration at Redcar & Cleveland College. Functional skills maths and English, if required.

Training Outcome:

An opportunity for a full-time position at the end of the apprenticeship.

Employer Description:

Redcar and Cleveland College is a vibrant, forward-facing college recently awarded Outstanding by Ofsted. We are proud to deliver the highest standards of education, offering a full range of vocational courses, higher education, apprenticeships and commercial training for young people, adults, and local employers.  As a valued part of our community, we are dedicated to helping individuals gain the skills, knowledge and confidence to realise their full potential.

We are part Education Training Collective (Etc.), which is of a group of colleges and training providers in the Tees Valley; Stockton Riverside College, Redcar and Cleveland College, Bede Sixth Form College, NETA Training and Innersummit. Our staff are skilled, high performing and committed to our learners and to the Group’s vision,  ‘ONE Etc. – Fuelling ambition and driving success in a resurgent Teesside and beyond’. Join us in shaping the future- we are looking for individuals who are ready to inspire, achieve and share our commitment to delivering outstanding education.

Working Hours :
Monday to Friday, rota based.

Skills:
Communication skills,IT skills,Customer care skills,Initiative,Motivational approach,Positive,Enthusiastic,Able to embrace change,Able to form relationships,Time management,Able to give advice & guidance