Business to Business Sales Degree Apprentice

You'll join our Customer Success team, who make sure our clients are happy, supported, and get value from working with us. The team focuses on retaining our existing client base and finding ways to capitalise on opportunities to grow these relationships by identifying new business opportunities. In simple terms, they build strong connections, give great service, and help clients love working with Experian.

Day-to-day, as a Customer Success Apprentice, you will:

Work towards your retention and renewal targets, making sure clients are happy and stay on track with their contracts. Build and maintain strong relationships with customers through regular phone and email contact, understanding their goals and challenges. Explain the value of our products clearly, helping customers understand how Experian’s Data Validation solutions support their needs. Spot opportunities to upsell or cross-sell, using conversations with customers to identify where they might benefit from additional products or features. Use Salesforce CRM daily to stay organised, manage your accounts, and keep accurate forecasts for the next three months. Identify and manage potential renewal risks early, supporting customers who may need extra help and working to resolve any issues. Collaborate with a wide range of colleagues across the business to deliver a great customer experience and support overall growth. Share customer feedback internally, acting as the “voice of the customer” to help us continue improving our service.

Training:

Alongside your role, you'll complete a Business-to-Business Sales Degree Apprenticeship with one of our partner universities, which takes 3 years and is delivered through blended learning. You will bring what you learn in the classroom straight into your role!

Training Outcome:

Our apprenticeships are permanent opportunities, and you'll take part in our 2-year structured Early Careers Development Programme, which is packed with workshops, short-courses and online material designed to help kick-start your career. 

Employer Description:

Experian has been named one of the 2025 World’s Best Workplaces™ by Fortune and Great Place to Work® for the second year in a row. We are a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com

Working Hours :
Monday to Friday, 9am-5:30pm.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working