Vehicle Parts Advisor Apprenticeship

Learn to identify and locate automotive parts using electronic catalogues, manuals, and computer systems Assist customers in-person, over the phone, and via email to fulfil their parts requirements and enquiries Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery Receive, inspect, and organise incoming parts shipments, ensuring accuracy and quality control Maintain inventory levels by monitoring stock levels, conducting regular audits, and placing replenishment orders as needed Utilise point-of-sale systems to process transactions, generate invoices, and manage customer accounts Provide product recommendations, technical advice, and pricing information to customers as needed Handle customer complaints and concerns professionally, striving to achieve satisfactory resolutions Uphold company policies and procedures regarding parts sales, returns, and exchanges Participate in training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness

Training:

Supply Chain Warehouse Operative Level 2 Apprenticeship Standard:

The programme typically lasts 12–14 months, depending on the career path chosen, and you'll achieve a nationally recognised qualification All of our apprentices are employed through the Dealer Network and attend week-long block training at the Henry Ford Academy in Daventry Block training is complemented by a combination of regular coaching visits from one of our experienced coaches, as well as Virtual Classroom sessions and E-Learning modules Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process

Training Outcome:
There are lots of opportunities to develop your career within our expanding Dealer Network Your early development is carefully mapped throughout your apprenticeship journey, with your learning focused toward achieving an industry-recognised qualification that's recognised across the motor industry This is the grounding for your future development within the network and opportunities exist once qualified to further develop your skills and to move into new roles

Employer Description:

With years of experience, Rates is one of the most passionate leading experts in Ford Vehicles. Having been in the motor trade for a long time, our expert teams understand your vehicle needs to the fullest.

Our core values are built on honesty, experience and trust so that you can be sure when buying a vehicle with us, our expert advisers will provide a hassle free and transparent service.

Our team is friendly and approachable and are always eager to assist our customers in finding the right vehicle.

The doors to our showroom are always open to visitors and customers alike, so come to our dealership in and meet the ideal Ford vehicle to suit your business needs.

We care about the practicality and comfort of your commercial vehicle just as much as you do, and that is why we understand how important it is to own the most appropriate car for you. At Rates we will provide you with professional specialist advice on a range of personalised finance options and any vehicle offers we have available.

Working Hours :
Monday - Friday, 8.30am - 5.30pm. All learners will be required to work the minimum apprenticeship duration of 30-hours per week. At least 20% of your working hours will be allocated to off-the-job training.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience