Customer Support Apprentice

Gathering and processing the required information to onboard new customers Understanding and managing the processing of contract renewals, cancellations, and swaps, helping to retain customers within the EZOO product set Understanding the end-to-end process for all fines and excess mileages Completing all delivery feedback calls/surveys, the target is to contact 85% within 3 working days of delivery Calling customers who are 2 months into their contract and assessing their feedback against agreed parameters Encouraging customers who have had a positive experience to complete a Trustpilot review, 10% of all contacts to complete a review You will manage and maintain our CRM system (Zoho) – for data entry, lead management, maintain data quality standards Supporting sales and Operations you will work with and learn from the sales/operations team and use a variety of methods to gain new customers including email, SMS, and phone Work with your Line Manager as well as the wider team to deliver efficient driver onboarding, and order processing You will be targeted on customer retention and growth. A customer-centric approach always is essential

Training:

Training to be provided:

Business Administrator Level 3 Apprenticeship Standard Weekly day release at CWCT, Radford, Coventry (Every Tuesday 9:30am - 4:30pm)

Training Outcome:

Potential for career advancement within the company as you gain experience and develop your skills.

Employer Description:

EZOO is an electric car Salary Sacrifice, Subscription and Lease provider, on a mission to create a faster, smarter, more innovative way of accessing an electric car. Since our launch in January 2018, we have grown the business year on year as a high growth tech scale up, with 200% organic growth in the last two years. We offer a fully digital experience – choose your car, choose your term, delivered to your door. We are based in Coventry serving customers nationwide. Our challenge now is to take EZOO to a new level without losing what makes us special for our customers. We need to be able to provide rock-solid reliability, speed, and accountability whilst growing to become a truly household name. This is a challenging combination, but one we're embracing in the next stage of our journey. And that's where you come in...

Working Hours :
Monday - Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative