HR Apprentice

Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate Uses agreed systems and processes to deliver service to customers Takes the initiative to meet agreed individual and team objectives in line with university policy Plans and organises their work, often without direct supervision, to meet commitments and objectives Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions Takes ownership through to resolution, escalating complex situations as appropriate Deals effectively with internal customers, using sound interpersonal skills and communicating well through a range of media Adapts their style to their audience. Builds trust and sound relationships with internal customers Handles conflict and sensitive HR situations professionally and confidentially Consistently supports colleagues and collaborates within the team and HR to achieve results Builds and maintains strong working relationships with others in the team Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes and projects with the business Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required Keeps up to date with organisational changes and HR legal, policy, and process changes

Training:
One Tuesday evening per week at Telford College, 6.00pm- 9.00pm Assigned mentor within the workplace Assessor visits from Telford College

Training Outcome:
After completion there may be the opportunities to develop in the company further

Employer Description:

Harper Adams University is a specialist provider of higher education for the agricultural and rural sector.

Working Hours :
Monday- Friday, 9.00am- 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative,Non judgemental,Patience