Customer Service Apprentice

Onboard smart customers through internal system flows Liaise with Data Collectors (DC) and Meter Operator Providers (MOP) via email and phone to resolve queries promptly Analyse data to identify anomalies, errors or inconsistencies Investigate and resolve sites flagged with issues or complications outside of the standard onboarding process Work to our internal KPI’s, ensuring all performance targets are consistently met Liaise directly with customers to manage complex queries relating to smart meter onboarding Deliver excellent customer service while embedding core values, with a strong focus on putting the customer first

Training:
Customer Service Practitioner Level 2 Apprenticeship Standard This qualification requires college attendance once per month

Training Outcome:

There will be the opportunity for the right person to have a long-term career within a growing company upon successful completion of the apprenticeship.

Employer Description:
Crown Gas & Power is a business gas supplier to the commercial sector based in Bury, Manchester. We are renowned for our innovative products such as 100% biogas, site services and our first-class customer service.

Working Hours :
Monday - Friday, 8.30am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience