Patient Care Coordinator Apprentice

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. Support and guide patients to complete triage forms for medical and administrative needs, completing forms on their behalf only when patients are unable to do so. Processing personal and telephone requests for appointments, visits and telephone consultations, ensuring callers are directed to the appropriate healthcare professional. Taking messages and passing on information accurately and promptly. Filing and retrieving paperwork. Computer data entry, data allocation and collation; processing and recording information in accordance with practice procedures. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers. Managing workflow and processing patients’ documents, coding accurately in line with practice procedures and under appropriate supervision where required. Providing clerical assistance to practice staff as required, including word processing, filing, photocopying and scanning Keeping the kitchen area clean and tidy. Keeping the reception area, notice boards and leaflet dispensers tidy, organised and free from obstructions and clutter.

 

Administrative Support

Provide administrative support to members of the primary health care team in the following areas, ensuring appropriate practice records are kept up to date. Scanning hospital correspondence (post and electronic) and coding into the patient record in line with practice procedures. Registering patients onto the clinical system.

Training Outcome:

Permanent employment at the practice.

Employer Description:

Bridge Street Surgery is a well-established, forward-thinking GP practice located in the centre of Downham Market, Norfolk, with ample free parking and excellent transport links.

We provide high quality, patient centred care to a registered population of approximately 8,500 patients and are proud to be a teaching and research practice led by a stable and supportive partnership of five experienced GP partners.

We are a dispensing practice, providing prescription services to our rural village patients, and are part of a proactive and well-functioning Primary Care Network (PCN). Through the PCN, we benefit from a wide range of ARRS roles, including clinical pharmacists and a mental health practitioner.

Our multidisciplinary team includes two paramedics who lead our home visits and care home ward rounds, as well as highly skilled nursing, pharmacy and administrative teams. We also provide GP registrar training and Year 6 medical student placements.

We are committed to creating a positive, inclusive and supportive working environment, with a strong focus on staff wellbeing, professional development and delivering outstanding patient care.

Working Hours :
Monday to Friday 8 am – 6.30 pm Pro Rata

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience