Business Administration Apprentice

The Apprentice will Support the clinical team with the distribution of information, messages, and enquiries, liaising with agencies such as secondary care and community service providers. 

Primary key responsibilities:

The following are the core responsibilities of the Administration Assistant. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Process incoming and outgoing mail File and store records as required Photocopy and scan documentation as required Process and distribute incoming documents Process changes to patient registration, deduction of record and new patient registration Input and code data into the patients’ healthcare records as necessary Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately Directing requests appropriately Maintain a clean, tidy, effective working area at all times Support all clinical staff with general administrative tasks as requested Arranging blood tests and following up patients who are on blood monitoring medication Processing of cytology and bowel screening results and assigning pathology results Keeping the Open Exeter Cytology and Diabetic Eye Screening portals updated Ensuring the Friends and Family spreadsheet is kept updated Running recalls and reports to assist with arranging letters for newly eligible Shingles Vaccinations, the renewal of Coils and Implants and updating Over 16 Years Mobile Numbers  

 

Secondary responsibilities:

In addition to the primary responsibilities, the Administration Apprentice may be requested to:

Partake in audit as directed by the audit lead Support Reception staff, providing cover during staff absences Book appointments for our online triage system and 111 slots There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels

Training Outcome:

Upon successful completion of the apprenticeship, and depending on business needs at the time, there may be an opportunity to progress into a full‑time position within the organisation.

 

Employer Description:

We are a large GP Surgery based in the quaint town of Maldon, Essex. We care for approximately 16,500 patients and employ close to 50 members of staff. A friendly, supportive and approachable team environment, with staff wellbeing and exceptional patient care at the heart of our ethos.

Working Hours :
Monday to Friday, 9.00am to 5.00pm, with 30 minute unpaid lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental,Patience,Polite,Confident,Flexible,Motivated,Forward Thinker,Integrity,Loyalty,Sensitive & Empathetic,Ability to work under pressure