Customer Service Recoveries Apprentice

CRS is an award-winning, innovative UK Debt Collection Agency who works on behalf of some of the largest UK financial insurance and utility companies. CRS has achieved a Silver Investors in People Award - We invest in apprentices.

Your duties and responsibilities include:

Working within a high-volume inbound contact centre, showing ownership and accountability, offering solutions to help and benefit customers Maintain high service standards and continually improve the service to customers Work well within a dynamic team environment Negotiate, investigate and resolve issues whilst proactively seeking solutions

Training:
Customer Service Practitioner Level 2 Apprenticeship Standard End Point Assessment Level 2 Functional Skills in maths and English if required Delivery method and location of training to be confirmed

Training Outcome:
Career progression includes Team Leader and Team Management Progression may be available to the right candidate on successful completion of the apprenticeship

Employer Description:
CRS are an award winning, innovative UK Debt Collection Agency who work on behalf of some of the largest UK financial services companies. We differentiate ourselves within the marketplace by having unparalleled technology, systems and people. Due to continuous growth, we are looking for excellent people to join our team. Credit Resource Solutions Ltd have achieved an Investors in People Award - We invest in apprentices Silver Award

Working Hours :
Shift patterns between our operational hours of Monday - Friday, 8.00am - 6.00pm. Saturday, 9.30am - 12.30pm (you will be required to work every alternative Saturday).

Skills:
IT skills,Attention to detail,Confident telephone manner,Excellent listening skills,Good problem solver,Dedicated,Hard working,Confident individual,Team player,Enthusiastic & self motivated,Able to work in a busy role,Remain calm under pressure,Flexible & Proactive,Call Centre experience,Very strong C/Service Skills,Strong work ethic,Strong communication skills