Business Administrator Apprentice

Customer Service:

Answering inbound customer phone calls and resolving queries where possible Responding to customer enquiries across multiple platforms including Email, Zendesk, TikTok Shop, and Amazon Escalating complex customer issues to the appropriate team member when required Ensuring internal trackers (e.g. complaints log, returns, replacements) are kept accurate and up to date Supporting the team in maintaining high standards of customer satisfaction and response times

E-commerce platform Support:

Assisting with newsletter creation and email campaign support using Klaviyo. Supporting ad-hoc reporting and data extraction from Shopify and GA4. Formatting, maintaining, and updating spreadsheets and trackers. Assisting with QVC order processing and administrative support. Supporting general website administration tasks as required.

Sales and Office Admin:

Tracking and logging haulier and courier costs. Royal Mail invoice tracking, checking, and general support. Processing, logging, and organising product samples. Supporting sales preparation activities and admin tasks. Assisting with e-commerce fulfilment during busy periods when required. Printing mug designs or other materials provided by the Marketing team when needed. Ordering and managing stationery and office supplies for all departments. Supporting general office organisation and day-to-day administration tasks.

Training:
Business Administrator Level 3 Apprenticeship Standard Work-based mentoring One day every 2 weeks at Telford College Assigned assessor to visit you regularly in the workplace

Training Outcome:

Once you have completed your Level 3, there is an option to develop within the company. 

Employer Description:

Flower & White is a dynamic and innovative company specialising in high-quality confectionery and gourmet sweet products including meringue bars and bites while emphasizing sustainability and quality.

Working Hours :
Monday - Friday, 9.00am - 5.00pm. 1 hour lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Creative