Receptionist/ Administration Apprentice

Develop a strong understanding of all practice procedures to keep things running smoothly Follow established written protocols to support safe, consistent patient care Complete workflow tasks using EMIS/Docman and liaise with clinical or admin teams Manage patient notes - pulling, filing, updating, and organising records as needed Process and file incoming post via Docman Provide general admin support such as photocopying Assist with invoice checking to support smooth financial processes. Reception Welcome patients warmly and liaise with clinicians and the wider practice team Hand out completed paperwork, ensuring patient details are correct Confidently cover all reception areas as required. Appointments Manage appointment requests - both same-day and future - via phone and face-to-face Handle home-visit requests and other appointment-related queries. Computer & Records Register new patients and accurately enter medical record data Process changes of address and update records appropriately, using knowledge of the practice area Manage incoming electronic communications, including emails and Docman messages

Training:
Formal training is delivered at HWGTA, located at Mc Kenzie Way, Worcester WR4 9GN You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote Additional training for functional skills in English and Maths will be undertaken if needed You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Services Practitioner Level 2 qualification There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme

Training Outcome:
Possible positions within the practice

Employer Description:

Chaddesley Corbett Surgery is a patient-focused, community-centred GP practice committed to delivering high-quality, personalised care. Our team prides itself on being supportive, compassionate, and collaborative. We encourage a culture of learning, continuous improvement, and mutual respect. We welcome individuals who demonstrate professionalism, reliability, initiative, and a commitment to great patient experience.

Working Hours :
Monday to Friday, 7.50am - 3.44pm with flexibility to move to a later shift pattern as and when required.

Skills:
Communication skills,IT skills,Customer care skills,Non judgemental,Confidentiality