Resource Planner Apprentice

As a Resource Planner Apprentice, you’ll join our friendly and proactive Repairs and Maintenance team, playing a key role in helping us keep homes safe, well‑maintained and running smoothly. This team schedules and supports responsive repairs, including damp, mould and condensation (DMC) work, and you’ll be right at the centre of it — helping ensure customers get the right repair at the right time.

You’ll be developing your administrative, customer service and coordination skills across a wide range of tasks.

Here’s some of what you’ll be getting involved in:

Arranging and scheduling property repairs, including damp, mould and condensation jobs Inputting accurate repair information into our systems — raising jobs, updating variations and creating follow‑on work requests Producing reports for the team Preparing invoices and recording payments and expenditure Updating team calendars with training, sickness, holidays and meetings Liaising with planners, operatives and team leaders to keep daily work schedules on track Communicating with customers via text, email, letter and phone, keeping them updated at all times Supporting improvements to processes, systems and ways of working within the team  As you grow in confidence, you may take on additional responsibilities that support your development.

Training:

At Yorkshire Housing, we own and manage over 20,000 homes across the Yorkshire region. Providing our customers with a place they’re proud to call home is at the core of what we do. But our service doesn’t stop when the keys are in the door.  

As we continue to develop new homes and our customer base expands, it’s more important than ever that we look towards our future talent and ensure we have the best people in place to provide excellent support to our customers. As a Business Administrator Apprentice, you’ll play a key role in making this happen.  

Training Outcome:

At the end of your apprenticeship, we’ll strive to work together to support you into a progressive role.

Employer Description:
At Yorkshire Housing, we own and manage over 20,000 homes across the Yorkshire region. Providing our customers with a place they’re proud to call home is at the core of what we do. But our service doesn’t stop when the keys are in the door. As we continue to develop new homes and our customer base expands, it’s more important than ever that we look towards our future talent and ensure we have the best people in place to provide excellent support to our customers. As our Business Administrator Apprentice you’ll play a key role in making this happen.

Working Hours :
Monday- Friday - 7 hours per day, start and finish times to be confirmed.

Skills:
IT skills,Attention to detail,Organisation skills,Can manage own workload,A passion to learn and apply,Strong communication skills,Excellent teamwork skills