Customer Service Apprentice - Shrewsbury

Working within the Shrewsbury location as a Customer Service  Apprentice Communicating with customers/clients face-to-face,via emails/digitally, telephone and also in person with other departments and service users Completing documentation/administrative tasks Use of IT Systems, including Microsoft Office Assisting customers at the trade counter Learning products and services available to customers Learning how to deal with all types of enquiries Logging orders onto the system/ stores management systems Chasing parts and orders and learning all system processes Learning and gaining knowledge of products Building skills with communications and customer relations Some picking and packing of goods/products General housekeeping duties

Training:
Customer Service Practitioner Level 2 Apprenticeship Standard Functional Skills maths & English Level 2 (If Required) Min 20% OTJT EPA No day release- inhouse training

Training Outcome:
Can progress within business depending on business needs and performance

Employer Description:

Hayley Group is the largest independent distributor of engineering products and consumables in the uk. They are an equal opportunities employer, currently employing over 1000 people who provide industry leading customer service.

Working Hours :
Monday - Friday, 8.30am - 5.30pm. 1 Hour Lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Physical fitness