IT Apprentice

Provide support and advice on a wide range of IT services and technologies, including Microsoft, Google and Apple platforms Process/triage incoming requests for support, through the service board, in line with our published SLAs Assist with small IT projects at client sites and monitor support requests to ensure timely progress Provide excellent client support by resolving issues, suggesting solutions, and keeping clear communication with the team and clients Ensure all Tickets and recorded data are kept up to date as changes are made Escalate issues within the team where necessary Full training and support will be provided by your workplace mentor and from the Baltic team

Training:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Apprentice.

Training Outcome:

Possible progression upon completion of the apprenticeship.

Employer Description:

Baltic is working with Computeam, a leading UK education technology provider that helps schools and multi‑academy trusts improve learning through reliable and innovative IT services. Computeam delivers a wide range of technology support, from secure networks and internet solutions to classroom tools and ongoing IT support for hundreds of schools across the UK. 

Working Hours :
Monday to Friday, 8:00am to 5:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working