Administration & Receptionist Apprentice

Greeting and directing patients Accepting and handing out prescriptions, letters, completed forms, specimen bottles etc in accordance with practice policy Dealing with requests for information Explain practice arrangements and formal requirements to new patients, those seeking temporary cover and emergency patients requiring immediately necessary treatment Process appointment requests for urgent (today) and routine (future) appointments from patients by telephone and in person Ensure efficiency of appointment system Deal with visit requests, recording in the necessary book including all relevant information and notifying the duty doctor where necessary Have working knowledge of telephone system, during and after hours Assist the team with all telephone calls: incoming, outgoing, internal and external Taking messages and recording appropriate details, passing them on to the relevant person in a timely manner To have a thorough knowledge of all Practice procedures To work in accordance with written protocols Filing/scanning post as necessary Scan and photocopy as requested Pulling/filing notes for surgeries and update as necessary Supporting with registration/deduction of patients Input data correctly onto the clinical system Process patients change of address, name, dob etc – computer data and medical records (having knowledge of Practice area) Processing repeat prescription requests in accordance with Practice guidelines Use text messaging software to communicate with patients

Training:

Training to be provided:

Business Administrator Level 3 Apprenticeship Standard Weekly day release at CWCT, Radford, Coventry (Every Tuesday or Friday, 9:30am - 4:30pm)

Training Outcome:

Potential for career advancement within the company as you gain experience and develop your skills.

Employer Description:

Broomielf Park Medical Centre provide comprehensive NHS primary care services to help you manage your health and well-being. They aspire to providing their patients with a first class integrated healthcare service in a caring and well managed environment.

Working Hours :
Monday - Friday. Shifts will be confirmed on application being successful.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative