Digital Response Apprentice

Manage contact via email, Whatsapp, Web chat and conversational SMS within Contact Centre environment Proactively Negotiate payment offers via email, whatsapp, web chat and SMS Assist with the handling of client and customer queries Effectively process and respond to customer post Communicate effectively with customers and 3rd parties in writing and act appropriately where the customer may be suffering financial hardship & require clear and easy to follow directions Ensure negotiations are conducted within compliance guidelines set down by governing & regulatory bodies Work to achieve monthly Key Performance Indicators on an individual basis

Training:
Customer Service Practitioner Level 2 Apprentice Standard End Point Assessment Level 2 Functional Skills in English & maths if required Training will be delivered with a blend of online & onsite assessor visits every 4 - 6 weeks

Training Outcome:
Career progression includes Team Leader and Team Management Progression on successful completion of the Apprenticeship Permanent position

Employer Description:
CRS are an award winning, innovative UK Debt Collection Agency who work on behalf of some of the largest UK financial services companies. We differentiate ourselves within the marketplace by having unparalleled technology, systems and people. Due to continuous growth, we are looking for excellent people to join our team

Working Hours :
Monday - Friday, between 8.00am - 6.00pm & every alternative Saturday between 9.30am - 12.30pm.

Skills:
Customer care skills,Excellent Communication Skills,Strong IT Skills,Confident using IT Systems,Conscientious and hard working,Excellent Team Player,Self Motivated,Can work independently,Can work as part of a team,Excellent verbal communication,Fast paced environment,Motivated to achieve targets,Strong customer focus