Customer Service Apprentice

Key responsibilities

Processing orders from the clients to the factories and hauliers. Coordinate logistics activities from supplier dispatch to final customer delivery. Liaise with suppliers to confirm order readiness, pickup schedules and documentation. Plan, schedule, and monitor transportation of goods to ensure customer transit times are met. Track shipments and provide real-time delivery updates to internal teams and customers. Ensure all files are fully costed, completed, and invoiced in a timely manner. Prepare and verify shipping documents, invoices and delivery notes. Liaise with transport providers to ensure collection and delivery requirements are met. Ensure timely delivery while minimising costs and delays. Resolve logistics issues including shortages, damages, or delivery disruptions. Maintain accurate records of shipment, inventory movements, and delivery confirmations. Build and maintain strong working relationships with customers and suppliers. Identify potential issues and escalate risks that may impact service levels or deadlines. Support the team with ad-hoc administrative and operational tasks as required.

Training:

In-house training plus the candidate will follow a Level 2 Apprenticeship programme and study towards a Customer Service Practitioner.

This training will be structured and delivered by Cheshire College - South & West. If the candidate does not hold GCSE grades A*-D (9-3) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject.

Training Outcome:

Permanent employment potential upon successful completion of the apprenticeship.

Employer Description:

An established logistics and transport department is seeking a trainee logistics co-ordinator to join its onsite team, which is part of the UK’s leading supplier of high-quality ceramic and porcelain tiles for the architectural and design industry. Who work closely with architects, contractors, and end users to support projects from the initial design phase through to delivery and post completion.

This role is ideal for someone who enjoys working in a fast-paced environment, processing orders and co-ordinating daily transport activities to ensure timely and compliant movement of goods.

Reporting to the local management team throughout the day, you will play a key role in processing orders along with documentation and liaising with factories, transport partners and customers.

Working Hours :
Monday - Wednesday 9am-5pm. Thursday - 8:30am-5pm. Friday - 8:30am - 3pm.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Reliable,Friendly