Customer Service Apprentice

Patient Reception: Greeting patients, answering telephones, and acting as the main point of contact. Care Navigation: Assessing patient needs to direct them to the correct healthcare professional (e.g., nurse, GP, pharmacist). Appointment Management: Booking, cancelling, and rearranging appointments, including home visits, using practice software. Administration: Processing prescriptions, handling patient records, scanning documents, and updating patient information. General Duties: Opening/closing the surgery, maintaining a clean reception area, and assisting with audit data. 

Training:

The apprentice will be based on-site at Roundhay Surgery in a full-time capacity. Twice a month you will attend Leeds City College (Print Works Campus) to study towards a L2 qualification in Customer Service. One session will be in-person, the following session will be delivered online.

Training Outcome:

A full-time permanent contract is highly likely upon completion of the L2 apprenticeship. There is also the potential to further progress onto the L3 Business Administration apprenticeship.

Employer Description:

We are a long-established GP surgery, supporting patients with a variety of health related services, from check-in's, tests, repeat subscriptions and offering information, advice and guidance around a variety fo health issues.

Working Hours :
Hours: Often full-time (approx. 37.5 hours/week) or part-time, usually requiring flexibility for early morning or evening shifts. Exact working hours TBC at interview.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience,Confidentiality