IT Support Technician Apprentice

Are you looking to kickstart your career in IT with progression opportunities for the future? If you have a passion for IT, an interest in troubleshooting and the enthusiasm to learn, this role could be ideal for you.

As an IT Support Technician Apprentice, you will be working with both internal teams and external clients, providing excellent customer service and escalating unresolved customer issues to your Team Leader. You will be part of a team where you will learn everything about IT support and will be guided by your mentor, but also given the independence you need to be able to progress. 

The IT Support Technician Apprentice will be responsible for the following duties:

How to escalate issues where appropriate Being the first point of contact for all incidents/requests via email and phone calls Installation/Maintenance/Configuration of a variety of Infrastructure, Networking and Telephony Equipment Updating IT records and documentation How to perform and maintain daily system checks

Training:

Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.

Training Outcome:

An opportunity will be offered for the successful candidate upon completion of their apprenticeship for progression within the business.

Employer Description:

AGL was founded to provide multi-carrier technology solutions to companies worldwide. At our heart, we’re a team of technical specialists, with a drive and determination to constantly innovate, through our Clearview platform – not just to keep pace with an ever-evolving industry, but advance it forwards; so our clients feel the benefit of our robust technology that future proofs them.

We bring together decades of experience so that our clients can tap into this knowledge and grow their businesses. We’re proud that AGL has evolved into a true bolt-on logistics department, seamlessly integrating with clients to provide innovative technology that drives efficiency and improves the customer journey.

As AGL has grown and we welcome new expertise into our team, so does our reach — now supporting a diverse range of industries and sectors, from homeware and electrical to sports apparel and fashion.

AGL’s values are more than just well cultivated words. They’ve been crafted by the team, with input from all departments, to fully represent how we do business and how we interact with customers, partners and each other. These are our standards, our values and what we want AGL to mean to anyone we interact with.

Working Hours :
Monday - Friday between 09.00 - 17.00.

Skills:
Problem solving skills,Initiative,A passion for IT,Good communication,Prioritising tasks,Manage time,Knowledge of MS systems,Basic network concepts,Basic cloud technology,Willing to learn and progress,Dynamic team player