Apprenticeship – Housing Business Administrator Apprentice

Working alongside our experienced staff, you will get to experience the functions of the various roles within the Housing Team, as the teams are interlinked, and work closely together in resolving housing issues. We work closely with our Representative Partners in supporting residents, professionals and partner agencies for all queries relating to the Housing Register. 

Day to day, you will act as a first point of contact for customers, colleagues and partners; handle enquiries sensitively across telephone, email and face-to-face channels. Provide administrative support to managers and the team, including minute-taking for key meetings.

Regularly, you will be liaising with customers and agencies; identify special circumstances and make appropriate referrals to access specialist advice or support services.

Training:

Throughout your 18-month apprenticeship, we will allocate you a workplace mentor to give you guidance and support in completing your Level 3 Business Administration, which requires weekly day release learning at South Gloucestershire and Stroud (SGS) College, Filton Avenue, Filton, Bristol, BS34 7AT. 

Training Outcome:
There may be a hay graded role at the end however, this is not guaranteed due to budget 

Employer Description:

Employer Description South Gloucestershire Council is the local authority of South Gloucestershire, a unitary authority in the South West of England region. As a unitary authority it has the powers of a non-metropolitan county and district council combined. It is administratively separate from the county of Gloucestershire.

Working Hours :
Monday to Friday, 08:30 - 16:30.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Non judgemental,Patience