Level 3 Business Administration apprenticeship

Taking new sales over the phone and email   Creating and maintaining customer records   Taking payments over the phone   Upselling upgrades (mainly laptops)   Processing orders quickly and efficiently  Generating quotes   Quality control checks on customer orders   Answering any queries that customers may have with their order over the phone and via email  Dealing with inbound and outbound calls  Transferring customers / clients through to the relevant department when needed   Electronic filing, saving, and organising documents and emails 

Training Outcome:

We always try to recruit and promote from within, and nearly all of our previous apprentices have been offered full time, permanent employment.

Employer Description:

Invate supports the needs of disabled people in both education and employment. We focus on the use of Assistive Technologies to increase independence, overcome challenges and support individual aspirations. 

Working Hours :
Monday to Friday, between 09:00 and 17:00, 30-minute unpaid lunch break.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Number skills,Initiative