Business & Accounts Administration Apprentice

The successful applicant will support the business by undertaking a range of duties, including:

Monitoring shared email inboxes and responding to general enquiries in a timely and professional manner Answering incoming telephone calls and accurately taking messages Liaising with the wider team to keep them informed of customer expectations, lead times, and order progress Updating and maintaining client contact details on the Sage system Taking payments, including cash and card transactions, and assisting customers with general queries Entering purchase quotes and invoices into Sage 50 Accounts Ensuring order forms are completed correctly and internal tracking systems are kept up to date Assisting with administration tasks related to picking, packing, and shipping online orders

Training:

Business Administrator Level 3 Apprenticeship Standard:

Following enrolment, learners will complete a blended programme of training and support, which includes:

Attendance at group training sessions Self-directed learning Regular email and face-to-face support from a dedicated trainer/assessor A structured programme of on-the-job training designed by the employer

Functional Skills in English and maths will be provided where required.

Training Outcome:

The apprentice will gain hands-on experience dealing directly with customers and working within a busy production and sales environment, where excellent customer service is key. They will develop valuable IT skills using Sage 50 Accounts, Microsoft Excel, and Word.

We are committed to supporting the apprentice to progress internally and grow with the business. As DecoStitch continues to expand, the successful candidate will be encouraged to take on increased responsibility and become a valued member of the DecoStitch team.

Employer Description:

Specialists in supplying high-quality embroidered and printed garments at competitive prices, with a strong focus on customer service and supporting local businesses.

Working Hours :
Monday - Friday, 8.30am - 4.30pm each day.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative